Shipping + FAQ
In order to be able to offer you the best prices and free shipping, our warehouses are located all over the world.
The products leave our facilities 1-7 business days after your order has been placed.
Shipping times for the U.S. are between 2-4 weeks (except for promotional items*).
Shipping times for the rest of the world are between 2-8 weeks. On average, the items arrive within 4-6 weeks.
If you order multiple items, they may be shipped separately and thus arrive separately.
Free shipping is not applicable for free items and orders over 5lb.
*For free ($0) items, the U.S. shipping times equal the "rest of the world" shipping times.
We do not deliver to China.
Q: Do you ship worldwide?
A: Absolutely! We ship worldwide and ensure we make every pet lovers' shopping experience enjoyable with us.
Q: Do you offer refunds?
A: Yes! Customer satisfaction is very important for us! Therefore, we offer 100% refunds. For more information, please read our Refund Policy.
Q: Does PawShop.co provide a quality guarantee for all the products being sold?
A: Absolutely! If you find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience.
Q: The item(s) you sent me has/have defects or I am not satisfied with the item(s) I purchased. What should I do?
A: In that case, please contact us immediately at firstname.lastname@example.org. We will find a solution.
Q: Is your website secure with my personal information?
Q: My package(s) hasn't/haven't arrived within the time frame mentioned above. What should I do?
A: In very rare cases, there may be minor issues with customs, which delay deliveries. Please allow 2 more weeks than stated for your item(s) to arrive, before you contact our support.
Q: What about customs/import taxes or fees?
A: Please note that you are responsible for any import duties/taxes/the like if applicable. Many countries charge those if the shipped item(s) exceed(s) a certain monetary value. Because almost all of our items are very low-priced, there should not be any issues. However, we advise you to inform yourself about your country's import policies before ordering.
Q: Are there certain rules for using your website?
A: Yes, by visiting and buying from PawShop.co, all visitors and customers agree to our Terms of Service. Please read them carefully.